In order for customer experience (CX) efforts to be successful, they need support and buy-in from all levels of your organization. From the individual contributor all the way up to leadership, without an agency-wide commitment to CX, your programs are bound to fail. On this month’s CX Community of Practice virtual networking event, we will speak with experts about how to garner support from your peers and leadership for CX efforts. Join...

The state of New York is emphasizing improving its IT resilience. The state’s 2022-23 strategic plan focuses on moving off legacy systems, implementing an enterprise architecture, and improving service delivery to its residents, to name a few. In addition, the state has its first cybersecurity strategy, and created a Joint Security Operations Center. As the largest city in the United States, New York City has its own technology roadmap,...

ISC2 Certified Cloud Security Professional 40 CPEs ISC2’s CCSP certification is a globally recognized credential that validates the expertise and knowledge of professionals in designing, implementing, and managing cloud security programs, policies, and architectures. The CCSP is valued by organizations seeking professionals capable of addressing the security challenges associated with cloud computing and ensuring the confidentiality, int...

An Overview of the 4 Types of Social Security Benefits Retirement, disability, survivor, Medicare Eligiblity requirements for each type, How the amounts are calculated How they apply to the financial plans of federal employees, both FERS and CSRS employees Understanding the Common Pitfalls The Windfall Elimination Program for CSRS Earnings Test Special Retirement Supplement for FERS Government Pension Offsets (GPO) How the benefits are taxed I...

Administering elections falls on the shoulders of state and territorial governments. It is not surprising, then, that there are so many different approaches, technologies, and processes in place to handle election infrastructure. The problems that befall election infrastructure are many, varied, and often well publicized. In Maricopa County, Ariz., ballots were too lightly printed to be read by scanners during the 2022 midterms. Multnomah Coun...

Looking for your next Cleared Career Opportunity in DC metro or Beyond?Join us for the reStartEvents DC metro & Beyond All-Clearances Virtual Career Fair and explore hundreds of career opportunities available throughout Northern Virginia, DC metro, Maryland and around the country... Chat with hiring managers & recruiters from some of the nations leading defense contractors - all from the comfort and safety of your home or office.reStar...

In the realm of government cybersecurity, the Zero Trust framework stands as a beacon of defense against evolving threats. Central to its efficacy are the principles of identity and access management, which redefine traditional security paradigms. Zero Trust advocates for perpetual verification of users, devices, and resources, emphasizing a “never trust, always verify” mantra. Identity verification, facilitated by multifactor auth...

The Coalition for Government Procurement is pleased to announce that registration is officially OPEN for our 2024 Spring Training Conference – What is Fair and Reasonable, Part 2: Let’s Continue the Dialogue! This two day event will once again take place at the Fairview Park Marriott in Falls Church, VA on May 8-9, and will serve as a continuation of the our conversation in the Fall regarding what is “fair and reasonable...

The SGMP National Education Conference (NEC) is an annual event featuring over 20 hours of professional development sessions, exciting keynote speakers, an industry tradeshow, networking opportunities, a fundraising silent auction, and more! Please see our website to view the agenda! The 2024 National Education Conference (NEC) will take place on May 7 – 9, 2024 at the Hilton Omaha and CHI Health Center in Omaha, Nebraska. Our theme is ...

An Overview of Life Insurance for Federal Employees Group Life, including the Federal Employee Group Life Insurance Plan (FEGLI), and individual like policies from private companies, with information about term life insurance versus permanent or whole life insurance. Understanding the FEGLI Plan In depth education about FEGLI Basic, and Options A, B, and C- including considerations all feds should make about FEGLI when approaching retirement....